How to report unethical realtor behavior
Start with documentation, then escalate through the right professional channels. Each accordion below captures the playbook, required evidence, and links to the right authorities.
- Capture evidence: Save emails, texts, MLS notes, and your own detailed timeline.
- Log witnesses: Record names and contact info for anyone who observed the conduct.
Realtors who belong to the National Association of REALTORS® must comply with the NAR Code of Ethics.
Review the NAR Code of Ethics- Start in writing: Outline the facts, attach documentation, and send it to the agent and their managing broker.
- Set expectations: Ask for a corrective plan and timeline.
If the agent doesn’t resolve the issue, submit your documentation directly to the supervising broker. They are responsible for enforcing policy and ethics standards within the firm.
- Use their form: Most associations provide a formal complaint process and hearing.
- Be specific: Reference exact Articles and Standards of Practice you believe were violated.
Ethics complaints focus on professionalism. Licensing complaints handle legal violations such as fraud, mishandling trust funds, or unlicensed practice.
If misconduct led to financial damage, schedule a consultation with a real-estate attorney. Bring your documentation and a summary of escalations you’ve already pursued.
Submit a complaint to the Better Business Bureau or your state consumer protection office to warn other buyers.
File a BBB complaintShare what happened on Google, Yelp, or real-estate marketplaces. Stick to verifiable facts.
Set reminders to check the status of every complaint. Record resolutions and next steps to protect your rights and inform future buyers.
Track your escalation plan
Choose a saved home first, then use its notes and journal to document issues, evidence, deadlines, and follow-up steps in one place.
Open saved homes